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Booking Process

A $100 deposit is required to secure your reservation, with the remainder paid on the day you arrive.  After completing our online form, you will be directed to a secure PayPal site to complete the deposit.  You do not need a PayPal account to pay the deposit.  PayPal will send you a receipt via e-mail when your deposit payment is processed.  Additionally, we will send an e-mail within 24 hours to ​confirm your reservation and provide follow-up info.

 

Date Conflicts

We have the largest staff of guides at Smith Rock and can make almost any requested date work with enough notice.  Although it is very uncommon, it is possible that your requested date may ​no longer be available after completing the online booking process.  If this is the case we will contact you within 12 hours to see if you are flexible with any other dates/times, or if you would ​prefer a refund of your deposit.  

 

Refund Policy

We will refund your deposit if you cancel for any reason outside of 24 hours of your trip meeting time.  If you paid with a credit card, the money will go back to your card after a 24-48 hr processing period.  If you paid with a bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.

In the event of cancellation within 24 hours of trip meeting time, the deposit may be forfeited.

If we cannot climb due to rain or snow before the trip has started, you may choose to receive a refund of your deposit or we can reschedule to another date.  If the trip has already started, you may get money back if we must return early due to rain or snow.  The amount refunded is directly proportionate to how long we were out, with a minimum charge of $125.

We are happy to answer any questions you may have.  You can reserve over the phone any day from 8am-8pm if you prefer.  Contact Us

We'll see you soon!