Booking and Refund Policies
Booking Process
A $100 deposit is required to secure your reservation, with the remainder paid on the day you arrive. We will send an e-mail within 24 hours to confirm your reservation and provide follow-up info. Participants will need to sign a waiver before the trip starts. This can be provided when we meet, or you can print a copy here. Minors will need their waiver signed by a parent or guardian.
Date Conflicts
We have the largest staff of guides at Smith Rock and can make almost any date work with at least one week notice. Although uncommon, it is possible that your requested date may not be available. If this is the case we will contact you within 12 hours to see if you are flexible with any other dates/times, or if you would prefer a refund of your deposit. If making a reservation within three days of your requested date, please call us at 541-788-6225 to reserve rather than reserving online.
Refund Policy
We will refund your deposit if you cancel for any reason outside of 24 hours of your trip meeting time. If you paid with a credit card, the money will go back to your card after a 24-48 hr processing period. If you paid with a bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to that account. In the event of cancellation within 24 hours of trip meeting time, the deposit may be forfeited. If we cannot climb due to inclement weather before the trip has started, you may choose to receive a refund of your deposit or we can reschedule to another date. If the trip has already started, you may get money back if we must return early due to storm. The amount refunded is directly proportionate to how long we were out, with a minimum charge of $125.
Group Size Changes
For various scheduling purposes, we need to know if you have dropped any participants at least 24hrs in advance of your meeting time. We can sometimes be flexible with this depending on the exact group size. However, once the group is outfitted and leaves for the rock, the group size and amount due are set even if some group members decide not to climb afterward. Participants can be added to the group last minute as long as the ratio of climbers to guides does not exceed 6:1. We are happy to answer any questions you may have. You can reserve over the phone at (541) 788-6225 any day from 8am-8pm if you prefer. Thanks again, we look forward to climbing with you!
Climbing Classes
Any Questions?
We are more than happy to answer any questions you may have.
